This guide walks you through all the common tasks for managing device groups in LiveDash®.
- Log in to your LiveDash® dashboard
- In the left sidebar, find the Administration section
- Expand LiveDash TV
- Click Groups
- You'll see your groups list on the left and group details on the right
To create a new device group:
- Click Create Group at the top of the groups list
- Enter a Group Name (e.g., "Station 2", "Training Room", "Apparatus Bay")
- Optionally add a Description to explain the group's purpose
- Choose a Color for the group
- Click Create Group
The new group appears in your groups list. Assign devices and a default playlist to start using it.
Tips:
- Use descriptive names that indicate location or purpose
- Keep group names short for easier identification
To edit an existing group:
- Find the group in the list on the left
- Click the Edit icon (pencil) next to the group name
- Update the Group Name, Description, or Color
- Adjust Active Group toggle or dispatch call settings if needed
- Click Update Group
Changes take effect immediately.
To delete a group:
- Find the group in the list on the left
- Click the Delete icon (trash) next to the group name
- Confirm the deletion in the dialog
Important:
- You cannot delete the Default Group
- Devices in the deleted group are moved to the Default Group automatically
- This action cannot be undone
Every group should have a default (base) playlist:
- Select the group from the list on the left
- At the top of the page, find the Default Playlist dropdown
- Select a playlist from the dropdown
- The playlist is automatically saved as the default
- Click the Deploy to [Group Name] button to push changes to devices
The default playlist plays on all devices in the group 24/7 (unless overridden by scheduled playlists).
To schedule a playlist for specific times:
- Select the group you want to schedule content for
- In the Additional Playlists section, click Add
- Choose the Playlist you want to schedule
- Select a Schedule Type:
- Daily: Active during a time range every day
- Weekly: Active on specific days of the week
- Date Range: Active during specific start and end dates
- Set the start and end times
- Click Save
- Click the Deploy to [Group Name] button to activate the schedule
Scheduled playlists automatically activate during their scheduled times and return to the default playlist when finished.
To move a TV display to a different group:
- Select the group that currently has the device
- In the Devices section on the right, find the device you want to move
- Click the three-dot menu (⋮) next to the device name
- Under Move to Group, select the destination group
- Confirm the move in the dialog
The device automatically starts using the new group's playlist. No manual deploy is required for device moves.
Tip: Click Manage in the Devices section to add or remove multiple devices at once.
To control how dispatch calls appear on group devices:
- Select the group from the list
- Click the Edit icon (pencil) next to the group name
- In the Edit Group dialog, toggle Show Dispatched Calls for this group
- If enabled, select a Call Display Duration from the dropdown (1-10 minutes)
- Click Update Group
The duration controls how long incoming calls display on TVs before returning to the playlist.
Common Configurations:
- Station day rooms: Enable calls with 3-5 minute duration
- Public areas or lobbies: Disable dispatch calls for privacy
- Admin offices: Enable with shorter 1-2 minute duration
After changing playlist assignments, you need to deploy to push updates to devices:
- Make your playlist changes (default playlist or scheduled playlists)
- Click the Deploy to [Group Name] button at the top right
- A success dialog confirms the deployment
- All devices in the group receive updates within seconds
What requires deployment:
- Changing the default playlist
- Adding, editing, or removing scheduled playlists
What doesn't require deployment:
- Moving devices between groups (automatic)
- Updating group settings like dispatch call display (automatic)
When you select a group, the right panel shows:
- Currently Playing Playlist: The playlist actively running on devices
- Devices section: Shows online and offline counts, plus a list of devices with status indicators
- Chips at the top: Show if the group is Default, Active, and whether Dispatched Calls are enabled
Click the info icon (ⓘ) next to "Currently Playing Playlist" to see all assigned playlists and their schedules.
- Check device online status in Group Details
- Verify network connectivity to the device
- Try restarting the LiveDash® player on the device
- Check that the device is actually in the group you deployed to
- Verify the schedule times are in the correct timezone
- Ensure deployment was completed after scheduling
- Check that the scheduled playlist is marked as "active"
- Confirm there are no conflicting schedules
- You cannot delete the Default Group
- Ensure no scheduled events are actively using the group
- Check if you have proper permissions to delete groups
- Create logical groups based on physical locations or content needs
- Always deploy after making changes
- Use descriptive names for easy identification
- Test schedules before important dates or events
- Monitor device status regularly to ensure all TVs are online
- Keep the Default Group as a reliable fallback with general content
- Document your setup so other admins understand your group structure
If you encounter issues managing device groups, contact our support team at support@livedash.io.
Last updated: January 23, 2026